Our Privacy Policy is like a good wig— secure, not going anywhere, and nobody needs to see what’s underneath.

PRIVACY POLICY

Alpha Angels Respite Care Agency

Last Updated:November 21, 2025

Alpha Angels Respite Care Agency (“Alpha Angels,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, apply for services, or engage with our agency.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Address

  • Email

  • Phone number

  • Date of birth

  • Emergency contact information

  • Payment information

  • Service preferences

  • Employment application details (if applying for work)

b. Sensitive Information (Client Support Information)

Because we are a non-medical agency, we do not require or request medical records. However, clients may voluntarily share:

  • Mobility concerns

  • Daily support needs

  • Safety or access needs

  • Household environment details

c. Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies (see Cookie Policy)

2. How We Use Your Information

We use information to:

  • Provide referral or personal assistance services

  • Process intake forms and service agreements

  • Communicate with you

  • Improve our website

  • Maintain compliance with state laws

  • Manage billing and invoicing

  • Verify the identity of workers or clients

  • Improve safety and quality of services

We NEVER sell your information.

3. Sharing Your Information

We may share your information only with:

  • Independent Contractors/ self-directed staff connected to you

  • Partner agencies when you request a referral

  • Service platforms (Monday.com, DocuSign, Checkr, Acuity, Quickbooks)

  • Payment processors (Square)

  • Legal authorities if required by law

All third-party providers are required to maintain confidentiality and use your information only for service-related functions.

4. Data Storage & Security

We use encrypted systems and secure document platforms.

While no system is 100% secure, we take reasonable steps to protect your information.

5. Your Rights

You may:

  • Request a copy of your information

  • Request corrections

  • Withdraw consent

  • Request deletion (unless records are legally required to be retained)

6. Contact

For privacy-related questions:

Email: contact@aarcanow.com

Phone: (914)392-8440